Routine servicing resolved without the wait, from balance and payment date questions to account changes, with AI agents that complete the request and pass the rest to your team, each step recorded for FCA Consumer Duty.
FCA Consumer Duty
Customer contact for banks and lenders.
Routine servicing resolved without the wait, from balance and payment date questions to account changes, with AI agents that complete the request and pass the rest to your team, each step recorded for FCA Consumer Duty.
SECTOR CHALLENGES
Banking & Lending
Banks and lenders handle high volumes of routine servicing: balance and statement questions, payment date changes, contact detail updates and account queries. FCA Consumer Duty expects good outcomes and the evidence to prove them. Servicing teams need to resolve routine requests quickly while giving time to the customers who need it, including those in financial difficulty, who need clear options and support that fits their circumstances.
We work alongside billing, CRM and contact-centre platforms, including SAP, Salesforce and Genesys, AWS services, and in-house systems, through file exchange or API. No replacement programme.
QUESTIONS
Payment-related outreach for secured and unsecured lending, including payment reminders, notifications, self-service payments, general messaging and regulatory messaging, for a UK lender.
Every contact, decision and outcome is recorded as it happens, so you can show how each customer was treated.
QUESTIONS
Payment-related outreach for secured and unsecured lending, including payment reminders, notifications, self-service payments, general messaging and regulatory messaging, for a UK lender.
Every contact, decision and outcome is recorded as it happens, so you can show how each customer was treated.
Ready to take on one problem?
A half-day session on one problem. You leave with a solution design and a target outcome.