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FCA Consumer Duty

Customer contact for banks and lenders.

Routine servicing resolved without the wait, from balance and payment date questions to account changes, with AI agents that complete the request and pass the rest to your team, each step recorded for FCA Consumer Duty.

FCA Consumer Duty

Customer contact for banks and lenders.

Routine servicing resolved without the wait, from balance and payment date questions to account changes, with AI agents that complete the request and pass the rest to your team, each step recorded for FCA Consumer Duty.

SECTOR CHALLENGES

Banking & Lending

Banks and lenders handle high volumes of routine servicing: balance and statement questions, payment date changes, contact detail updates and account queries. FCA Consumer Duty expects good outcomes and the evidence to prove them. Servicing teams need to resolve routine requests quickly while giving time to the customers who need it, including those in financial difficulty, who need clear options and support that fits their circumstances.

SOLUTIONS FOR THIS SECTOR
Service

Service enquiries and account changes

Routine account changes completed through a secure link, without a call to the contact centre. Anything unusual goes to your team.See the solution →
Outbound

Proactive outbound communications

Reminders, notifications and updates by SMS, email, automated voice and AI agents, with routine replies handled automatically.See the solution →
Complaints

Complaints and triage

Complaints recognised, acknowledged and routed to the right team with their full history.See the solution →
Vulnerability

Vulnerability identification and support

Signs of vulnerability recognised early, with customers handed to your specialist team and their circumstances recorded.See the solution →
Financial difficulty

Financial difficulty and payment journeys

Customers in difficulty explain their circumstances, then pay or agree an affordable plan, without waiting to speak to someone.See the solution →
Bring us one problem. We'll show you what it would take.
Bring us one problem. We'll show you what it would take.
Since 2012
Working with UK enterprises
200,000+
Customers supported
Since 2012
Working with UK enterprises
200,000+
Customers supported
WORKS ALONGSIDE YOUR SYSTEMS

We work alongside your existing systems through file exchange or API. No replacement programme.

QUESTIONS
Payment-related outreach for secured and unsecured lending, including payment reminders, notifications, self-service payments, general messaging and regulatory messaging, for a UK lender.
QUESTIONS
Payment-related outreach for secured and unsecured lending, including payment reminders, notifications, self-service payments, general messaging and regulatory messaging, for a UK lender.

Ready to take on one problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Ready to take on one problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.