Keep customers with you through change.
More customers reached and confirmed before your deadline, with high-volume messaging and AI agents that handle routine replies. Complex questions go to your team.
Keep customers with you through change.
More customers reached and confirmed before your deadline, with high-volume messaging and AI agents that handle routine replies. Complex questions go to your team.
Mergers, migrations and change
Mergers, rebrands, new terms and platform migrations all mean telling large numbers of customers something important, often to a deadline. Letters and generic emails are ignored, customers call to ask what it means, and the details you need, such as confirmed contact information or consent, are hard to collect.
We build high-volume messaging journeys for rebrands, changes to terms and conditions, and platform or supplier migrations. Customers receive clear messages by SMS, email or automated voice, with a personalised link to confirm details, give consent or ask a question. Complex questions go to your team with the context. Every response is captured and written back to your systems, and progress is reported throughout.
- ✓ContactCustomer told about the move to a new platform
- ✓VerifyIdentity verified
- ✓AssessDetails confirmed for the new account
- ✓UnderstandQuestion about the change answered
- ✓RouteComplex question passed to the migration team
- ✓IntegrateRecord updated on the new platform
- ✓ReportContact and consent evidenced
- ✓ContactCustomer told about the move to a new platform
- ✓VerifyIdentity verified
- ✓AssessDetails confirmed for the new account
- ✓UnderstandQuestion about the change answered
- ✓RouteComplex question passed to the migration team
- ✓IntegrateRecord updated on the new platform
- ✓ReportContact and consent evidenced
- ✓ContactCustomer told about the move to a new platform
- ✓VerifyIdentity verified
- ✓AssessDetails confirmed for the new account
- ✓UnderstandQuestion about the change answered
- ✓RouteComplex question passed to the migration team
- ✓IntegrateRecord updated on the new platform
- ✓ReportContact and consent evidenced
More customers are reached and confirm what you need before the deadline, with fewer calls to your contact centre. You can track the contact rate and see who still needs a follow-up.
Free discovery, then live in 4-8 weeks from sign-off of the solution design. Then we host, monitor and improve it. See how it works
Kraken, SAP, Salesforce and in-house billing systems, through file exchange or API. No replacement programme.
Ready to take on this problem?
A half-day session on one problem. You leave with a solution design and a target outcome.
Ready to take on this problem?
A half-day session on one problem. You leave with a solution design and a target outcome.
We design, build and run customer-contact solutions for regulated UK organisations, on our own AWS platform.
We design, build and run customer-contact solutions for regulated UK organisations, on our own AWS platform.
We design, build and run customer-contact solutions for regulated UK organisations, on our own AWS platform.