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Call volumes

Take routine calls out of the queue.

Resolve routine calls without the wait, with AI voice agents and digital journeys that complete the action. Anything else goes to your agents with the context already captured.

Call volumes

Take routine calls out of the queue.

Resolve routine calls without the wait, with AI voice agents and digital journeys that complete the action. Anything else goes to your agents with the context already captured.

THE PROBLEM

High inbound call volumes

Much of a contact centre's day goes on routine calls: a balance, a payment, an appointment, a quick question. Each one is simple, but together they fill the queue, push up wait times and keep agents away from the customers who need a person. Adding people is slow and costly, and changing the call flow can mean waiting on a major internal IT project.

WHAT SYNTERIS BUILDS

We run AI voice agents, built on Amazon Nova Sonic, and automated voice on Amazon Connect, alongside SMS, email and web journeys. They understand what the caller needs and complete the action in the call: balance enquiries, payments, surveys, appointments and any routine call that ends in an action. Callers are verified, the outcome is written back to your systems, and anyone who needs a person is handed to your contact centre with the details captured.

Illustrative worked example - not live customer data
01
Contact
02
Understand
03
Verify
 
Assess (not used in this journey)
04
Route
05
Integrate
 
Pay (not used in this journey)
 
Survey (not used in this journey)
06
Report
  1. ✓ContactCustomer calls and the AI voice agent answers
  2. ✓UnderstandAsks when their next bill is due
  3. ✓VerifyIdentity verified in the call
  4. ✓RouteAnswered in the call; transfer offered but not needed
  5. ✓IntegrateCall outcome written to the account
  6. ✓ReportCall outcome reported
ACTION COMPLETED
Enquiry resolved in the call (balance, payment, appointment)
CLIENT SYSTEM UPDATED
Contact record and account note written
OUTCOME MEASURED
Containment rate (calls resolved without an agent)
Illustrative worked example - not live customer data
01
Contact
02
Understand
03
Verify
 
Assess (not used in this journey)
04
Route
05
Integrate
 
Pay (not used in this journey)
 
Survey (not used in this journey)
06
Report
  1. ✓ContactCustomer calls and the AI voice agent answers
  2. ✓UnderstandAsks when their next bill is due
  3. ✓VerifyIdentity verified in the call
  4. ✓RouteAnswered in the call; transfer offered but not needed
  5. ✓IntegrateCall outcome written to the account
  6. ✓ReportCall outcome reported
ACTION COMPLETED
Enquiry resolved in the call (balance, payment, appointment)
CLIENT SYSTEM UPDATED
Contact record and account note written
OUTCOME MEASURED
Containment rate (calls resolved without an agent)
Illustrative worked example - not live customer data
01
Contact
02
Understand
03
Verify
 
Assess (not used in this journey)
04
Route
05
Integrate
 
Pay (not used in this journey)
 
Survey (not used in this journey)
06
Report
  1. ✓ContactCustomer calls and the AI voice agent answers
  2. ✓UnderstandAsks when their next bill is due
  3. ✓VerifyIdentity verified in the call
  4. ✓RouteAnswered in the call; transfer offered but not needed
  5. ✓IntegrateCall outcome written to the account
  6. ✓ReportCall outcome reported
ACTION COMPLETED
Enquiry resolved in the call (balance, payment, appointment)
CLIENT SYSTEM UPDATED
Contact record and account note written
OUTCOME MEASURED
Containment rate (calls resolved without an agent)
Bring us one problem. We'll show you what it would take.
Bring us one problem. We'll show you what it would take.
OUTCOME

Routine calls are resolved without waiting to speak to someone. Queues shorten, and agents spend their time on complex and sensitive calls. Every call outcome is written back and reported, so you can track the containment rate and see where callers still need a person.

HOW WE DELIVER

Free discovery, then live in 4-8 weeks from sign-off of the solution design. Then we host, monitor and improve it. See how it works

WORKS ALONGSIDE YOUR SYSTEMS

Kraken, SAP, Salesforce and in-house billing systems, through file exchange or API. No replacement programme.

Build your business case

Industry
Illustrative operating-cost reduction (before build and licence costs)
£1.9m
per year, based on your inputs
Minutes automated
250.0k
per month
Capacity released
26.0
FTE equivalent
Current monthly cost
£800k
before Synteris
Capacity released is agent time freed for other work. It is not automatically a cash saving.
AI automated 25%Human handled 75%
Live in 4-8 weeks · UK-hosted · GDPR compliant
Assumptions
Agent capacity9,600 minutes per month (8h × 60 min × 20 days)
Minutes automatedMonthly call minutes × automation rate
Operating-cost reductionMinutes automated × (agent cost − Synteris cost) per minute × 12, before build and licence costs
Capacity releasedMinutes automated ÷ agent capacity
IndustrySets the regulatory context only; it does not change the figures
Illustrative estimate - your discovery session produces a costed business case.

Build your business case

Industry
Illustrative operating-cost reduction (before build and licence costs)
£1.9m
per year, based on your inputs
Minutes automated
250.0k
per month
Capacity released
26.0
FTE equivalent
Current monthly cost
£800k
before Synteris
Capacity released is agent time freed for other work. It is not automatically a cash saving.
AI automated 25%Human handled 75%
Live in 4-8 weeks · UK-hosted · GDPR compliant
Assumptions
Agent capacity9,600 minutes per month (8h × 60 min × 20 days)
Minutes automatedMonthly call minutes × automation rate
Operating-cost reductionMinutes automated × (agent cost − Synteris cost) per minute × 12, before build and licence costs
Capacity releasedMinutes automated ÷ agent capacity
IndustrySets the regulatory context only; it does not change the figures
Illustrative estimate - your discovery session produces a costed business case.
QUESTIONS
Yes. Our AI voice agents, built on Amazon Nova Sonic, understand what callers need and complete the action in the call. We also run automated voice on Amazon Connect. We can demonstrate an AI voice agent in your discovery session.
QUESTIONS
Yes. Our AI voice agents, built on Amazon Nova Sonic, understand what callers need and complete the action in the call. We also run automated voice on Amazon Connect. We can demonstrate an AI voice agent in your discovery session.
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Ready to take on this problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Ready to take on this problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.