Skip to content
Skip to content
Skip to content

Solutions, organisedby the problem you have.

Each solution starts with a business problem, not a product. We design the customer journey, build it from our platform building blocks and put it live in weeks.

Solutions, organisedby the problem you have.

Each solution starts with a business problem, not a product. We design the customer journey, build it from our platform building blocks and put it live in weeks.

Start with the problem closest to yours

Each solution can be adapted to your customers, your systems and your regulator. If yours is not listed and it involves contacting or serving customers, we can design it.

Volume

High inbound call volumes

Routine calls handled by AI voice agents and automated voice, so your agents can focus on the calls that need them.See the solution →

High inbound call volumes

Routine calls handled by AI voice agents and automated voice, so your agents can focus on the calls that need them.See the solution →
Service

Service enquiries and account changes

Routine account changes completed through a secure link, without a call to the contact centre. Anything unusual goes to your team.See the solution →

Service enquiries and account changes

Routine account changes completed through a secure link, without a call to the contact centre. Anything unusual goes to your team.See the solution →
Complaints

Complaints and triage

Complaints recognised, acknowledged and routed to the right team with their full history.See the solution →

Complaints and triage

Complaints recognised, acknowledged and routed to the right team with their full history.See the solution →
Vulnerability

Vulnerability identification and support

Signs of vulnerability recognised early, with customers handed to your specialist team and their circumstances recorded.See the solution →

Vulnerability identification and support

Signs of vulnerability recognised early, with customers handed to your specialist team and their circumstances recorded.See the solution →
Outbound

Proactive outbound communications

Reminders, notifications and updates by SMS, email, automated voice and AI agents, with routine replies handled automatically.See the solution →

Proactive outbound communications

Reminders, notifications and updates by SMS, email, automated voice and AI agents, with routine replies handled automatically.See the solution →
Financial difficulty

Financial difficulty and payment journeys

Customers in difficulty explain their circumstances, then pay or agree an affordable plan, without waiting to speak to someone.See the solution →

Financial difficulty and payment journeys

Customers in difficulty explain their circumstances, then pay or agree an affordable plan, without waiting to speak to someone.See the solution →
Feedback

Customer satisfaction and feedback

Post-contact surveys by SMS, email and automated voice, with real-time alerts when a customer is unhappy.See the solution →

Customer satisfaction and feedback

Post-contact surveys by SMS, email and automated voice, with real-time alerts when a customer is unhappy.See the solution →
Change

Mergers, migrations and change

High-volume messaging for rebrands, changes to terms and platform migrations, with every response captured.See the solution →

Mergers, migrations and change

High-volume messaging for rebrands, changes to terms and platform migrations, with every response captured.See the solution →

Nine building blocks, combined for each solution

01Contact
SMS, email and automated voice, plus AI agents across voice, webchat and messaging. Our AI voice agents are built on Amazon Nova Sonic.
02Understand
Intent detection, conversational AI and triage
03Verify
No-login identity check through personalised links
04Assess
Circumstances, needs, hardship and vulnerability capture, income and expenditure
05Route
Live chat and handoff to the client's contact centre
06Integrate
Write-back to Kraken, SAP, Salesforce and in-house systems, by file exchange or API
07Pay
Card, digital wallet and payment arrangements (PCI DSS)
08Survey
CSAT, NPS and post-call surveys
09Report
Dashboards, outcome reporting and regulatory evidence

Not sure where to start?

Book a discovery session and we'll help you choose the problem worth solving first.

Not sure where to start?

Book a discovery session and we'll help you choose the problem worth solving first.

Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.