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Ofgem consumer standards and vulnerability rules

Customer contact for energy suppliers.

Routine enquiries, appointments and service changes resolved without the wait, by AI agents that answer calls, chats and messages and pass anything else to your team, built to Ofgem consumer standards and vulnerability rules.

Ofgem consumer standards and vulnerability rules

Customer contact for energy suppliers.

Routine enquiries, appointments and service changes resolved without the wait, by AI agents that answer calls, chats and messages and pass anything else to your team, built to Ofgem consumer standards and vulnerability rules.

SECTOR CHALLENGES

Energy

Energy suppliers handle contact volumes that rise with every price change and bill run. Many customers are struggling to pay, and some are vulnerable. Ofgem consumer standards and vulnerability rules expect suppliers to spot and support them, and to show how each customer was treated. Smart meter installations, appointments and account changes all need clear, timely contact, while internal IT change can take months.

SOLUTIONS FOR THIS SECTOR
Volume

High inbound call volumes

Routine calls handled by AI voice agents and automated voice, so your agents can focus on the calls that need them.See the solution →
Service

Service enquiries and account changes

Routine account changes completed through a secure link, without a call to the contact centre. Anything unusual goes to your team.See the solution →
Outbound

Proactive outbound communications

Reminders, notifications and updates by SMS, email, automated voice and AI agents, with routine replies handled automatically.See the solution →
Feedback

Customer satisfaction and feedback

Post-contact surveys by SMS, email and automated voice, with real-time alerts when a customer is unhappy.See the solution →
Vulnerability

Vulnerability identification and support

Signs of vulnerability recognised early, with customers handed to your specialist team and their circumstances recorded.See the solution →
Financial difficulty

Financial difficulty and payment journeys

Customers in difficulty explain their circumstances, then pay or agree an affordable plan, without waiting to speak to someone.See the solution →
Bring us one problem. We'll show you what it would take.
Bring us one problem. We'll show you what it would take.
WORKS ALONGSIDE YOUR SYSTEMS

We work alongside Kraken, SAP, Salesforce and in-house billing systems through file exchange or API. No replacement programme, and no waiting on a major internal IT project.

QUESTIONS
Yes. We run payments, appointments, service changes and support for customers in difficulty for UK energy suppliers. Read a case study.
QUESTIONS
Yes. We run payments, appointments, service changes and support for customers in difficulty for UK energy suppliers. Read a case study.

Ready to take on one problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Ready to take on one problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.