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Ofcom fair treatment and vulnerability rules

Customer contact for telecoms providers.

Billing enquiries and account changes resolved without the wait, with AI agents across voice, webchat and messaging that hand anything else to your team, using the same approach we use in energy, water and banking.

Ofcom fair treatment and vulnerability rules

Customer contact for telecoms providers.

Billing enquiries and account changes resolved without the wait, with AI agents across voice, webchat and messaging that hand anything else to your team, using the same approach we use in energy, water and banking.

SECTOR CHALLENGES

Telecoms

Telecoms providers handle high volumes of billing questions, moves and changes. Ofcom fair treatment and vulnerability rules expect providers to treat customers fairly, support those in vulnerable circumstances and help customers who are struggling to pay. Contact centres need to resolve routine requests quickly while giving time to the customers who need it.

SOLUTIONS FOR THIS SECTOR
Volume

High inbound call volumes

Routine calls handled by AI voice agents and automated voice, so your agents can focus on the calls that need them.See the solution →
Service

Service enquiries and account changes

Routine account changes completed through a secure link, without a call to the contact centre. Anything unusual goes to your team.See the solution →
Complaints

Complaints and triage

Complaints recognised, acknowledged and routed to the right team with their full history.See the solution →
Vulnerability

Vulnerability identification and support

Signs of vulnerability recognised early, with customers handed to your specialist team and their circumstances recorded.See the solution →
Financial difficulty

Financial difficulty and payment journeys

Customers in difficulty explain their circumstances, then pay or agree an affordable plan, without waiting to speak to someone.See the solution →
Bring us one problem. We'll show you what it would take.
Bring us one problem. We'll show you what it would take.
Since 2012
Working with UK enterprises
200,000+
Customers supported
Since 2012
Working with UK enterprises
200,000+
Customers supported
WORKS ALONGSIDE YOUR SYSTEMS

We work alongside your billing and CRM systems through file exchange or API. No replacement programme.

QUESTIONS
We bring the same approach we use in energy, water and banking: one customer-contact problem, live in weeks.
QUESTIONS
We bring the same approach we use in energy, water and banking: one customer-contact problem, live in weeks.

Ready to take on one problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Ready to take on one problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.