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Ofwat Customer-Focused Licence Condition

Customer contact for water companies.

Billing questions, account changes and service updates handled without the wait, with AI agents that take the call, chat or message, complete the routine request and pass the rest to your team, built to the Ofwat Customer-Focused Licence Condition.

Ofwat Customer-Focused Licence Condition

Customer contact for water companies.

Billing questions, account changes and service updates handled without the wait, with AI agents that take the call, chat or message, complete the routine request and pass the rest to your team, built to the Ofwat Customer-Focused Licence Condition.

SECTOR CHALLENGES

Water

Water companies handle a steady flow of routine contact: billing questions, meter readings, moving home, account changes and service updates. Household customers cannot switch supplier, so the way you treat them matters all the more. The Ofwat Customer-Focused Licence Condition expects support that fits each customer's circumstances, including those who need extra help or are struggling to pay. Companies need to resolve routine contact quickly, hear how each contact went and act on it, without waiting on a major internal IT project.

SOLUTIONS FOR THIS SECTOR
Volume

High inbound call volumes

Routine calls handled by AI voice agents and automated voice, so your agents can focus on the calls that need them.See the solution →
Outbound

Proactive outbound communications

Reminders, notifications and updates by SMS, email, automated voice and AI agents, with routine replies handled automatically.See the solution →
Feedback

Customer satisfaction and feedback

Post-contact surveys by SMS, email and automated voice, with real-time alerts when a customer is unhappy.See the solution →
Vulnerability

Vulnerability identification and support

Signs of vulnerability recognised early, with customers handed to your specialist team and their circumstances recorded.See the solution →
Financial difficulty

Financial difficulty and payment journeys

Customers in difficulty explain their circumstances, then pay or agree an affordable plan, without waiting to speak to someone.See the solution →
Bring us one problem. We'll show you what it would take.
Bring us one problem. We'll show you what it would take.
Since 2012
Working with UK enterprises
200,000+
Customers supported
Since 2012
Working with UK enterprises
200,000+
Customers supported
WORKS ALONGSIDE YOUR SYSTEMS

We work alongside your billing and CRM systems through file exchange or API. No replacement programme.

QUESTIONS
Payments and collections messaging, and customer satisfaction surveys, for UK water companies.
QUESTIONS
Payments and collections messaging, and customer satisfaction surveys, for UK water companies.

Ready to take on one problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Ready to take on one problem?

A half-day session on one problem. You leave with a solution design and a target outcome.

Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.
Synteris
ISO 27001:2022 · PCI DSS · UK hosted · GDPR
© 2026 Revive Management Solutions Limited, trading as Synteris. Registered in England and Wales, company number 07881882. Registered office: Walker Begley, 207 Knutsford Road, Grappenhall, Warrington, WA4 2QL.